Terms & Conditions

By using the Abayat Bayan website and completing a purchase through it, you agree to the following Terms & Conditions. Please read them carefully before placing your order.

1. Orders and Purchases

• Please ensure that all order information is correct, including your name, phone number, address, size, and any other required details before confirming your order.
• The customer is responsible for ensuring that all information entered during checkout is accurate.
• Orders are prepared after confirmation according to the processing time stated on the website or at the time of purchase.
• The store may contact the customer to confirm an order or clarify any incomplete or unclear information.
• Actual product colors may vary slightly from the images displayed on the website due to differences in screen settings, lighting, and photography.

2. Prices and Payment

• All prices displayed on the website are in Kuwaiti Dinars (KWD), unless otherwise stated.
• The store reserves the right to change prices or promotions at any time. Such changes will not affect orders that have already been confirmed.
• Available payment methods are those displayed during checkout.
• In the event of an obvious error in the price or product description, the store reserves the right to review the order and contact the customer before completing the purchase.

3. Products and Sizes

• Customers are advised to review the size chart and select the appropriate size before placing an order.
• Orders involving custom alterations to size or design may be subject to special conditions and may not be eligible for return or exchange, depending on the nature of the alteration.
• Minor variations in measurements may occur due to the nature of manufacturing and tailoring.

4. Shipping and Delivery

• Orders are delivered to the address provided during checkout.
• Delivery times may vary depending on the delivery area, shipping company, and nature of the order.
• The store is not responsible for delays caused by circumstances beyond its control, including weather conditions, traffic, difficulties in contacting the customer, or the customer's unavailability to receive the order.
• The customer is responsible for providing a valid delivery address and phone number.

5. Returns and Exchanges

All return and exchange requests are subject to the Return and Exchange Policy stated below. By placing an order, the customer agrees to this policy.

6. Customized or Special Orders

Products that have been altered, customized, or tailored according to the customer's request may not be eligible for return or exchange, depending on the nature of the customization.

7. Intellectual Property Rights

All images, designs, texts, logos, and other content available on the Abayat Bayan website are owned by the store or used with permission. No content may be copied, reproduced, or reused without prior written approval.

8. Amendments to the Terms

Abayat Bayan reserves the right to modify or update these Terms & Conditions when necessary. The version published on the website shall be considered the latest and applicable version.

9. Contact Us

For inquiries regarding orders, products, or policies, please contact Abayat Bayan Customer Service through the official contact channels provided on the website.

Return, Exchange & Refund Policy

At Abayat Bayan, we value your satisfaction and provide the option to request a return or exchange subject to the following terms and conditions.

First: Return and Exchange Eligibility

• A return or exchange request must be submitted within [number of days] days from the date the order is received.
• The abaya must be in its original condition and must not have been used, worn, or washed.
• All tags, labels, and accessories must remain attached and included.
• The product must be returned in its original packaging and in a condition suitable for resale.
• Returns will not be accepted if the product has signs of use, perfume, makeup, odors, or damage caused by the customer.
• The order number or proof of purchase must be provided when requesting a return or exchange.

Second: Non-Returnable or Non-Exchangeable Products

The following products cannot be returned or exchanged:

• Products that have been worn, washed, or altered.
• Products that have been customized or tailored according to the customer's request, unless the product has a confirmed manufacturing defect.
• Products returned in a condition that makes them unsuitable for resale due to misuse.
• Any other products clearly identified on the website as non-returnable or non-exchangeable at the time of purchase.

Third: Defective or Incorrect Orders

If you receive a product with a manufacturing defect or receive an item different from the one you ordered, please contact us immediately after receiving the order and provide clear photos of the product along with your order number.

After reviewing the case, we will determine the appropriate solution, which may include replacing the product or refunding its value, depending on the circumstances.

Fourth: Return Fees

If a return is requested due to a change of mind, size, or design preference, shipping or return fees may be deducted from the refunded amount according to the applicable fees at the time of the request.

If the return is due to an error by the store or a confirmed manufacturing defect, the store will cover the applicable return costs.

Fifth: Refund Method

Once the returned product has been received and inspected to ensure that it meets the return requirements, the refund process will be initiated.

The refund will be issued to the original payment method used for the purchase. The time required for the refunded amount to appear in the customer's account may vary depending on the bank or payment service provider.

Sixth: Exchanges

If you wish to exchange a product for another size or item, the exchange will be processed subject to product availability.

If the replacement item is more expensive, the customer will be required to pay the price difference. If the replacement item is less expensive, the price difference will be handled according to the store's policy.

Seventh: Failure to Receive the Order

If the customer refuses to receive the order or delivery cannot be completed due to incorrect information or failure to respond to the delivery company, the actual shipping and delivery costs, if applicable, may be deducted from the refunded amount.

Eighth: Acceptance of the Policy

By completing a purchase through the Abayat Bayan website, the customer acknowledges that they have read, understood, and agreed to the Return, Exchange & Refund Policy and all terms stated herein.